Shipping and Returns
Sydney Metro Deliveries
Delivered with Uber
Uber is available for customers within the Sydney metro area allowing for you to receive your orders ASAP.
- Delivered with Uber is separate from the Uber app. Once your order is ready to be delivered you will receive an email with an Uber tracking link.
- This service is only available for orders being sent within 15km of our Alexandria location. It is also only available within the hours of 10am and 3pm Monday to Friday.
- Due to the value of some of our products all orders sent via Uber require a picture and signature on delivery. This will be handled by your Uber driver.
- In the event your order is returned to us for any reason you will be charged a missed delivery fee. (Please note this fee is not fixed and is determined via Uber)
If there is any issues with your delivery please get in touch with us. This can be done via live chat, email (firstname.lastname@example.org) or contacting us at (02) 5300 3066.
Australian Domestic Shipments
Australia Post (Express Post & Parcel Post)
- Next Business Day delivery is (once shipped) is guaranteed if your postal address is within the Express Post network and meet the Express Post service conditions. This allows for deliveries nationwide including PO Boxes.
- Shipping times vary from 1-4 days depending on your location.
More info on Express Post can be found here:
If you are not present for delivery then the courier will leave a card for you to take to the local post office to pick up the item with your ID.
Covers all of Australia and is the most economical option with delivery times in 2 or more business days after shipping.
Interstate Deliveries may take from 3 - 6 business days after shipping depending on location.
DHL Express Domestic & International
DHL Express offers shipping, tracking and courier delivery services all over Australia as well as to most countries. Unfortunately they cannot ship to PO Boxes.
Shipping times vary from next day to 7 days depending on location.
AusPost International Express & Standard
Offers tracked shipping on both standard and express options.
6+ Business days for Standard shipping and 2-5 Business days for Express though shipping times may vary based on location and situation.
*Unfortunately we cannot offer free shipping discounts for international orders.
We take no responsibility, nor are we legally responsible for lost or damaged items in transit to you. Once parcels are posted they become the property of Australia Post or the respective carriers. If your package is delivered to you with visible damage or appears to have been opened/tampered in any way, please ensure that this is noted with the Australia Post representative or the respective carriers upon delivery.
Please ensure you have correctly entered your delivery address to avoid it being returned to us as undeliverable. Further shipping costs will be incurred to have the package resent to you, please note that a $15 handling fee may also be added to reshipping costs in the event of a package being resent to you.