Process a return

Exchanges/Returns

We want you to be satisfied with everything you order from us, therefore, we offer a 30-day return/exchange policy from the day you receive your order.

Before filling out the form be sure to read these details carefully.

  • To exchange or refund an item enter your email address and order/invoice number in the order search section below.
  • Please allow 3-5 business days from receipt to process your return.
  • Only items that are in resellable condition with all tags attached and in original packaging will be exchanged or refunded. 
  • Due to hygiene reasons, socks cannot be returned unless faulty.
  • Items must be packaged appropriately for transport. Product packaging cannot be used for shipping purposes. 
  • If you are exchanging an item please state which size you want in the notes of the returns process.
  • For exchanges please include an empty self-addressed return satchel for the exchange item. 
  • City Strength cannot be held liable for the loss of goods being returned. We recommend using a registered post service to return goods and keeping a record of the tracking details. 
  • City Strength reserves the right to refuse items that do not fulfil the above-mentioned requirements.
  • Please note: When purchasing products we obtain the right to refuse a refund or exchange when a product has been purposely bought in a size that is too small. We may call or email to check your measurements before shipping out knee sleeves in sizes XXS and XXXS. 

Shipping for exchange

To return your product, you should mail your product to:

City Strength Pty Ltd

PO Box 5325, Marrickville NSW 1475

Please do not send your item until you have an RA number emailed to you.

Shipping for exchange

To return your product, you should mail your product to:

City Strength Pty Ltd

PO Box 5325, Marrickville NSW 1475

Please do not send your item until you have an RA number emailed to you.

You will be responsible for paying for your own shipping costs for returning your item to us and back. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@citystrength.com.au.

Sale or discontinued items

Only regular priced items may be refunded, or exchanged unfortunately, sale or discontinued items cannot be returned unless faulty.

Faulty items and warranty cases

For faulty items please contact us via email or give us call and we are happy to help you out

Warranty cases are assessed on an individual basis. 

According to Australian consumer Law the customer is responsible for returning the product to us. Return shipping costs may be refunded if the product is faulty. 

To request or check on the status of a return, please fill out the form.