Process a return

Exchanges/Returns

To initiate a return click here

If you wish to process a return/exchange outside of the 30 day window please email us: info@citystrength.com.au

Return & Exchange Policy: 

  • We want you to be satisfied with everything you order from us, therefore, we offer a 30-day return/exchange policy from the day you receive your order.
  • For all returns (refunds and exchanges) we will provide a discounted shipping label for you to send the item back and provide free shipping to get the replacement item out to you. 
  • Returns and exchanges will only be accepted if the item is in brand new, unworn, unwashed condition with the tags attached, free of stains, deodorant marks, perfume scents, make-up and animal hair or similar.
  • Due to hygiene reasons, socks cannot be exchanged or returned unless faulty.
  • Clearance or discontinued items cannot be returned or exchanged unless faulty.
  • Returned items should be packaged appropriately to avoid damage during transit. Product packaging is not suitable for shipping purposes.
  • We reserve the right to reject returns if items do not meet the requirements for a return
  • We reserve the right to charge a restocking fee of $9.95 if items are sent back packaged inappropriately (e.g. product packaging was used for shipping)
  • Please allow 2 - 5 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed.
    • City Strength cannot be held liable for the loss of goods being returned. 
    • City Strength reserves the right to refuse items that do not fulfill the above-mentioned requirements.
    • Please note: When purchasing products we obtain the right to refuse a refund or exchange when a product has been purposely bought in a size that is too small. We may call or email to check your measurements before shipping out knee sleeves in sizes XXS and XXXS. 

    Shipping for exchange

    To return your product, you should mail it to:

    City Strength Pty Ltd

    PO Box 5325, Marrickville NSW 1475

     

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Sale or discontinued items

    Only regular priced items may be refunded, or exchanged unfortunately, sale or discontinued items cannot be returned unless faulty.

    Faulty items and warranty cases

    For faulty items please contact us via email: info@citystrength.com.au

    Warranty cases are assessed on an individual basis.