We want you to be satisfied with everything you order from us, therefore, we offer a 30-day return/exchange policy from the day you receive your order.
Before filling out the form be sure to read these details carefully.
- To exchange or refund an item enter your email address and order/invoice number in the order search.
- Only items that are in resellable condition with all tags attached and in original packaging will be exchanged or refunded.
- Due to hygiene reasons, socks cannot be returned unless faulty.
- Items must be packaged appropriately for transport. Product packaging cannot be used for shipping purposes.
- If you are exchanging an item please state which size you want in the notes of the returns process.
- For exchanges please include an empty self-addressed return satchel for the exchange item.
- City Strength cannot be held liable for the loss of goods being returned. We recommend using a registered post service to return goods and keeping a record of the tracking details.
- City Strength reserves the right to refuse items that do not fulfil the above-mentioned requirements.
- Please note: When purchasing products we obtain the right to refuse a refund or exchange when a product has been purposely bought in a size that is too small. We may call or email to check your measurements before shipping out knee sleeves in sizes XXS and XXXS.
Shipping for exchange
To return your product, you should mail your product to:
City Strength Pty Ltd
PO Box 5325, Marrickville NSW 1475
Please do not send your item until you have an RA number emailed to you.
You will be responsible for paying for your own shipping costs for returning your item to us and back. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
To request or check on the status of a return, please fill out the form.