FAQs

General

Who is City Strength?

We are a 100% Australian owned company based in Sydney committed to bringing you the best strength training products and apparel available. 

We aim to support all strength sports whether is it Powerlifting, Weightlifting, CrossFit, or Strongman. City Strength is here to provide you with the best products and service to help you get stronger. Because Stronger is Better.

Do you have a real store? Can I come in and look at your gear in store? I live nearby can I come and pick up my order?
We are an online store only and don’t have a showroom retail store. On our website you can look at all our products and browse at your own pace and if you’re not sure about a particular product, sizing or material we are always happy to help and answer your questions as best as we can for you to make the right decision. Just send us an email or use the contact form.

What are your trading hours?
Our online store is operating 24/7. If you have enquiries, please send us an email or call and we aim to get back to you as soon as we can usually within 24-48 hours.

Where are you located?
We are located in Sydney and are 100% Australian owned. Have a look at our Events calendar here to find us at a local event near you!

Order, Shipping & Returns

How long does it take for my order to arrive?
All domestic orders are shipped via express shipping with Australia Post and will arrive within 1-2 business days in metropolitan areas and major cities in Australia. For more remote locations please allow 1-2 more days time. This time frame is a guide only as we don’t have any influence on shipments once the order leaves our warehouse.

Do you offer express shipping?
Express shipping is our standard shipping method.

Which shipping carrier do you use?
We use Australia Post for all our domestic shipments.

How much is shipping?
Shipping costs are calculated based on size, weight and destination of the order. You can easily calculate shipping costs in your shopping cart after adding all the items you want to purchase. Simply select the state/territory and put in your postcode, click calculate and the shipping cost will appear under the subtotal of your cart.

Can I pick up my order?
Yes! Only if you live in NSW. When you place the order and you live in NSW you will have the option of picking up from City Strength HQ, located at 12 Cadogan St, Marrickville NSW 2204. 

www.citystrengthhq.com.au  

What is my tracking number?
After your order has been shipped we send and a shipping confirmation with the tracking details to the email address you provided. Simply click on the link and it will take you straight to the Australia post website. Please allow for up to 24 hours for tracking info to show.

I ordered the wrong product/size/quantity. What do I do now?
Once an order has been placed we can’t amend it. You will be able to cancel and place a new order with the correct products. However, this only works before we start processing your order. PayPal will refund the money for the cancelled order within 24 hours.

My items don’t fit can I return or exchange them? How does it work?
We at City Strength want you to be satisfied with everything you order from us therefore we offer a 10 business day returns/exchange policy which goes into effect from the day you receive your order.

Please go to our Shipping & Returns page for detailed information on returns and exchange policies and procedures.

I sent my return items back to you. How do I know you’ve received them?
Once we receive your items we will be in touch with you once we’ve processed your requested exchange or refund. Please have a look at our Shipping & Returns page for more detailed info.

I want to return an item but I have lost my original invoice. Can I still return it?
Not to worry! Please send us an email to info@citystrength.com.au (please include the full name under which the order was made). We will be able to find your order in the system and then we’ll go from there.

My items are faulty. Can I get a refund?
All products are warranted against manufacturing faults and not wear and tear. If you experience a fault with any of our stocked products please contact us ASAP. We may require you to send back the item for inspection and assessment. Once assessed, we will contact you to make arrangements for either a replacement or a refund. It is the customers responsibility for the shipping the product back for assessment.

 

Product Info

Do your knee sleeves, elbow sleeves, wrist wraps and socks come in pairs?
Yes. All of these products come in pairs. They cannot be sold separately.

How do I measure my knee/calf to find the right size for the knee sleeves?
Knee: Measure around the knee right across the patella (knee cap) with your leg straight and relaxed.
Calf: Measure around the thickest part of your calf.
If your unsure about sizing just send us an email with your measurements in centimeters and we will be able to help you pick the right size.

I heard you should order your knee sleeves a size or two down. Is that true?
Generally, no. Compared to other brands SBD knee sleeves don’t stretch much and are therefore much harder to get on. If the sleeves are too small you won’t be able to get them on or even worse they get damaged in the process of trying.
Sleeves that have been damaged by trying to squeeze into a size that is obviously too small will not be exchanged or refunded.
The sizing chart is very accurate so please order according to it. If your calves are much bigger than your knees please use your calf measurement to choose as this is the part the sleeves have to pass to get over your knees. We know that everyone likes a snug fit on their knee sleeves and we want you to get the size that provides your desired support and protection of your knee joint. So if you’re not sure just send us an email, a Facebook message or give us a call and we will sure be able to help you find the right fit!

Which wrist wraps should I get?

We recommend for most general lifting work to be done with the flexible wrist wraps, length will come down to personal preference. The longer the wrap the more revolutions around the wrist can be made and more secure it will feel. The stiff wraps are recommended when a hard cuff around the wrist is needed for pressing movements. This will restrict the movement greatly for maximum support.

Which products are IPF approved? 

All of our SBD products are IPF approved and can be used in IPF sanctioned powerlifting competitions. Elbow sleeves are generally excepted for use in competition for all brands.

Do I need to wear deadlift socks in comp?
Please have a look at the rule book of your respective powerlifting federation to find out more.

Wholesale & Sub distributors

How can I become a stockist?
If you are a gym, crossfit box, or a store and are interested in stocking our products please contact us on info@citystrength.com.au.

Events & Sponsorship

How can I become a City Strength sponsored athlete?
We are open to sponsoring select athletes in Powerlifting, Strongman, Olympic Lifting and CrossFit. If you think you are a worthy candidate for a sponsorship, please consider the following:
  • Are you a City Strength customer and do you use our products?
  • Are you actively involved in Powerlifting, Strongman, Olympic Lifting and CrossFit competitions?
  • Do you have a presence in your community?

Privacy, Terms & Conditions

Where can I find your Terms & Conditions?
Our Terms & Conditions can be found here: Terms & Conditions

Where can I find your Privacy Policy?

Our Privacy Policy can be found here: Privacy Statement

Couldn’t find the answer you were looking for?
Shoot us an email on info@citystrength.com.au we’re always happy to help.